Privacy Policy

This policy explains what personal information Tapticks collects, why we collect it, who we share it with, and the choices you have. It applies to our websites, apps, and door scanner. We collect only what we need to run a ticketing platform — and we never sell your personal information.

We collect information in three ways:

• Information you give us — your name, email, phone number, and payment details when you create an account or buy a ticket.
• Information from your use of the Service — events you view, orders you place, tickets you transfer, and basic device and browser data.
• Information from partners — promoters and payment processors who help complete a transaction.

• To process orders, issue tickets, and deliver wallet passes.
• To verify entry at the door and prevent fraud or duplicate scans.
• To provide support and send transactional messages — confirmations, door-time changes, refunds.
• To improve the Service and understand which events and features fans use.
• To send marketing messages only where you have opted in — you can opt out at any time.

When you add a ticket to Apple Wallet or Google Wallet, a signed pass is generated for your device. Tapticks receives confirmation that a pass was installed and, at the gate, that it was scanned. We do not receive your wider wallet contents, contacts, or location.

When you buy a ticket, the promoter of that event receives the information they need to run it — typically your name, email, and the tickets on your order. Promoters are independent controllers of that data and have their own privacy practices.

We also share information with payment processors, cloud infrastructure providers, and support tools that act on our instructions. We require them to protect your information and use it only for the services they provide to us.

We use a small set of cookies and similar technologies — some are essential to keep you signed in and your cart intact, others help us measure how the Service is used.

You can manage non-essential cookies and analytics from Your privacy choices.

We keep personal information for as long as your account is active and for a reasonable period afterwards to meet legal, tax, accounting, and fraud-prevention obligations. Order records are typically retained for seven years. When data is no longer needed, we delete or anonymise it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your account and associated data, subject to records we must keep.
• Object to or restrict certain processing, including marketing.
• Receive a copy of your data in a portable format.

To exercise any of these, email privacy@tapticks.app or use Your privacy choices.

We protect your information with encryption in transit and at rest, access controls, and regular review. Payment card details are handled by PCI-compliant processors — Tapticks never stores your full card number. No system is perfectly secure, so we also rely on you to keep your account credentials safe.

Tapticks is operated for the Jamaican market, but some of our service providers process data in other countries. Where information leaves Jamaica, we use appropriate safeguards so it stays protected to the standard described in this policy.

The Service is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us data, contact privacy@tapticks.app and we will remove it.

We may update this policy as the Service changes. Material changes will be notified by email or in-app before they take effect. For any privacy question, email privacy@tapticks.app — a real person will reply within one business day.